Shipping policy

Shipping Policy

Overview
At Itamilano, we are committed to delivering your premium Italian bathroom fixtures and wellness shower products with the care and precision they deserve. Please review our shipping policy below before placing your order.

Processing Time
All orders are processed within 2–5 business days (excluding weekends and UAE public holidays). During peak periods or promotional events, processing may take slightly longer. You will receive a confirmation email with tracking details once your order has been dispatched.

Domestic Shipping (UAE)
Delivery Method    Estimated Delivery    Cost
Standard Delivery    3–7 business days    Calculated at checkout
Express Delivery    1–3 business days    Calculated at checkout
Free standard shipping is available on orders above a qualifying threshold (if applicable — update with your threshold).

GCC & Regional Shipping
We ship to all GCC countries including Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman.

Estimated delivery: 5–10 business days
Shipping costs: Calculated at checkout based on destination and order weight
Customs & duties: Import duties and taxes may apply and are the responsibility of the customer 

International Shipping
Itamilano ships worldwide. International delivery timelines and costs vary by destination.

Estimated delivery: 7–21 business days, depending on destination
Shipping costs: Calculated at checkout
Customs, duties & taxes: All applicable import duties, taxes, and customs fees are the sole responsibility of the customer. Itamilano is not responsible for delays caused by customs clearance processes.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your shipment in real time through our carrier's website.

Shipping Restrictions
Some products may be subject to shipping restrictions due to size, weight, or destination regulations. If your order cannot be fulfilled at your location, our team will contact you promptly.

Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at [your contact email] with your order number and photographic evidence. We will work with the carrier to resolve the issue as quickly as possible.

Contact Us
For any shipping-related enquiries, please reach out to us at: 📧 info@itmilanoitaly.com🌐 itamilanoitaly.com